Returns & Exchanges Policy

NO RETURNS / REFUNDS / CREDIT NOTE ON SALE ITEMS

 

Unless otherwise stated you may return your purchased item - excluding sale items - for exchange.  Any refund request will only be made in form of a credit note.


Your satisfaction is our highest concern, so please take the time to familiarise yourself with the following returns & exchange conditions:

  1. If you receive a faulty product, please notify admin@vintageprincess.com.au immediately and the item will be exchanged for you for exactly the same item.
  2. In the case of items being faulty, we will re-send the new item free of additional courier charges.
  3. In the case you are unhappy, you must notify admin@vintageprincess.com.au within the time specified below otherwise NO REFUND OR EXCHANGE will be given.

All items must be in new and unused condition, with all tags attached - This doesn't mean that you can't try the item on, rather that it cannot be 'worn'. If you change your mind regarding colour, style or weight, Vintage Princess will be happy to refund your money in form of a credit note. Credit notes will be sent to you via email once Vintage Princess receives the item and the note issued to the purchaser will be to the value of the purchase. This will be valid for 6 months only. The Customer will have to pay the additional courier charges. You must indicate your intention via email to exchange / return within 7 (seven) days of the date of delivery.
 

Refund from Asia-Pacific, USA, UK & Europe

Items to be returned from outside Australia should be sent no slower than registered air mail and must be endorsed 'return of goods'. You must pay the return courier charges, though in the case of a faulty exchange, we will have the new item delivered free of additional charge.

Vintage Princess is not responsible for any item that is not returned in new, unused and unworn condition. We do not sell pre-worn handbags and will not accept the return of any item which is considered used.

Postal charges for international air freight would be quoted by Fed-Ex courier or standard postal services.

Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.